Amit érdemes tudni

Remote · Ismeretlen
Távmunka-megjelölés további földrajzi adat nélkül — nem automatikus igen.
Szint: Manager
Fizetés: nem közölt

Helyszín és jogosultság

Távmunka-megjelölés további földrajzi adat nélkül — nem automatikus igen.

Remote - India

Megbízhatóság: 42%. A végső döntés a munkáltatóé – mindig olvasd el az eredeti hirdetést.

Pozíció

<div class="content-intro"><p>Ready to do the most impactful work of your career? At <a href="https://www.coinbase.com/?utm_campaign=mt_o_m_w_m_m__coi_0_jd-onchain&utm_source=coinbase">Coinbase</a>, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” <a href="https://www.coinbase.com/careers">learn more about working at Coinbase</a>.</p></div><p class="p8i6j01 paragraph"> </p> <p class="p8i6j01 paragraph">The CX Automation team within Enterprise Applications & Architecture engineers seamless, intelligent customer experiences by maximizing automation across support surfaces. As Senior Product Manager for the Help Center, you’ll own Coinbase’s primary self-service channel—where most customers first seek support. You’ll drive Automation Rate and customer satisfaction by building AI-powered search, personalized article experiences, and self-service workflows that resolve issues before they reach an agent.</p> <h4 class="_9k2iva0 p8i6j0c _1ibi0s314 heading4 _9k2iva1">What you’ll do</h4> <ul class="p8i6j07 p8i6j02"> <li class="p8i6j0a">Own the Help Center roadmap across search quality, article strategy, AI summaries, and self-service flows serving millions of global customers.</li> <li class="p8i6j0a">Improve Automation Rate and CSAT by identifying high-impact opportunities to deflect contacts via better self-service, smarter surfacing, and proactive resolution.</li> <li class="p8i6j0a">Build AI-integrated search and content experiences with ML/LLM partners to enhance relevance, summaries, and contextual Quick Actions.</li> <li class="p8i6j0a">Partner with CX Ops, Content Design, Engineering, and Data Science to maintain accurate, high-coverage knowledge across geographies and languages.</li> <li class="p8i6j0a">Define and track funnel metrics (Automation Rate, Search AtR, CSAT, escalation rate) and use data to drive prioritization.</li> <li class="p8i6j0a">Collaborate with internal platform teams and 3P vendors to keep chat, voice, and agent-tool integrations seamless and current.</li> </ul> <h4 class="_9

Rövidített kivonat. A teljes leírás és a jelentkezés a munkáltató oldalán érhető el.

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