Customer Success Director, Banking APAC

Amit érdemes tudni

• Irodai · Ismeretlen
• Nincs elég földrajzi bizonyíték a magyarországi jogosultsághoz.
• Szint: Director
• Fizetés: nem közölt

Helyszín és jogosultság

Nincs elég földrajzi bizonyíték a magyarországi jogosultsághoz.

Singapore

Megbízhatóság: 34%. A végső döntés a munkáltatóé – mindig olvasd el az eredeti hirdetést.

Pozíció

<div class="content-intro"><p>Fireblocks is the company bringing global finance onchain. Backed by over $1 billion in capital, we are the premier digital asset infrastructure provider trusted by thousands of industry-defining financial institutions, including banks, payment providers, fintechs, and global corporates such as BNY Mellon, BNP Paribas, ANZ Bank, Western Union, Stripe, and Revolut. Built for institutional scale and security, our enterprise-grade platform and network have powered over $14 trillion in digital asset transfers worldwide.</p></div><p><em>Location: Singapore</em></p> <p>As a Customer Success Director, Banking APAC, you will own post-sale outcomes for our banking and fintech strategic segment, driving time-to-value, adoption, retention (GDR/NDR), and expansion. Partnering closely with Sales, Product, and Engineering, you will scale segment growth while serving as a trusted advisor to senior banking and fintech leaders.</p> <p>This role blends strategic account leadership, commercial judgment, and technical fluency. You will guide complex enterprise and high-growth payments customers through adoption, value realization, and long-term success on our platform.</p> <h3><strong>Key Responsibilities</strong></h3> <p><strong>Segment Growth Leadership</strong></p> <ul> <li>Define and scale the Banking Success Playbook: onboarding standards, adoption maturity models, KPIs, and expansion signals</li> <li>Develop a repeatable banking point-of-view across payments rails, stablecoin flows, treasury operations, risk, and compliance</li> <li>Provide functional guidance and mentorship to CSMs supporting the banking segment</li> </ul> <p><strong>Value Realization &amp; Outcomes</strong></p> <ul> <li>Support strategic banking customers through POCs and build outcome-based success plans tied to customer KPIs (production readiness, cost-to-serve, risk mitigation, time-to-launch, uptime)</li> <li>Proactively identify opportunities for adoption, architecture alignment, roadmap influence, and business value creation</li> </ul> <p><strong>Account Ownership, Retention &amp; Expansion</strong></p> <ul> <li>Own portfolio health and churn mitigation while driving strong GDR and NDR</li> <li>Partner with Sales on expansion strategy, translating customer architecture and adoption into commercial recommendations within financial policy guardrails</li> <li>Lead executive governance through EBRs, adoption health checks, and strategic roadmap sessions</li> </ul> <p><s

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