Technical Support Engineer - West Coast

Amit érdemes tudni

• Irodai · Korlátozott
• Egyesült Államokbeli irodai pozíció.
• Fizetés közölve: $90 000–$95 000 / év

Helyszín és jogosultság

Egyesült Államokbeli irodai pozíció.

United States

Megbízhatóság: 90%. A végső döntés a munkáltatóé – mindig olvasd el az eredeti hirdetést.

Pozíció

<div class="content-intro"><p>Fireblocks is the company bringing global finance onchain. Backed by over $1 billion in capital, we are the premier digital asset infrastructure provider trusted by thousands of industry-defining financial institutions, including banks, payment providers, fintechs, and global corporates such as BNY Mellon, BNP Paribas, ANZ Bank, Western Union, Stripe, and Revolut. Built for institutional scale and security, our enterprise-grade platform and network have powered over $14 trillion in digital asset transfers worldwide.</p></div><h3><strong>What You’ll Do</strong></h3> <p>Join our mission to deliver unparalleled customer support in the dynamic world of cryptocurrency and DeFi. As a Customer Frontline Support Engineer, you will act as the first point of contact for our customers, resolving complex issues with empathy, precision, and urgency. You'll be instrumental in ensuring our customers succeed, collaborating with internal teams to deliver proactive, world-class support.</p> <p>This role is intended to work US-Pacific hours and operates on a 24/7 schedule including weekend and holidays to meet customer needs, with shifts determined based on seniority and business requirements.&nbsp;</p> <p><strong>The hired candidate will ultimately work a fixed Wednesday through Sunday schedule consisting of:</strong></p> <ul> <li><strong>Wednesday and Thursday:</strong> 8:00 AM to 5:00 PM (US- Pacific)</li> <li><strong>Friday:</strong> 10:00 AM to 7:00 PM (US-Pacific)</li> <li><strong>Saturday </strong>8:00 AM to 5:00 PM (US-Pacific)</li> <li><strong>Sunday:</strong> 8:00 AM to 5:00 PM (US-Pacific)<br><br></li> </ul> <p><strong>*Please note that these hours are subject to change based on business needs, with or without advance notice.</strong></p> <p><strong>Training Period:</strong><strong><br></strong> All new hires will initially undergo training Monday through Friday during standard US-Eastern business hours. During the training period, which may last approximately 90 to 180 days depending on individual progress and proficiency with the platform, candidates may occasionally be scheduled for rotating weekend shifts (Saturday or Sunday, 11:00 AM to 8:00 PM US-Eastern) as part of their onboarding and readiness preparation. Upon successful completion of training, the employee will transition to the assigned Wednesday through Sunday schedule listed above.</p> <h3><strong>Responsibilities</strong></h3> <ul> <li>Serve as a trusted advisor and adv

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