Client Experience Specialist | Fixed-term

Amit érdemes tudni

• Remote · Ismeretlen
• Távmunka-megjelölés további földrajzi adat nélkül — nem automatikus igen.
• Fizetés: nem közölt

Helyszín és jogosultság

Távmunka-megjelölés további földrajzi adat nélkül — nem automatikus igen.

Remote · Argentina

Megbízhatóság: 42%. A végső döntés a munkáltatóé – mindig olvasd el az eredeti hirdetést.

Pozíció

BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. Before you apply, we encourage you to explore our culture page https://www.kraken.com/culture to understand what drives us and how we work. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. You will play a key role in delivering a world class, 6 star experience to new clients during their early journey with Kraken. As part of a high performing, round the clock team renowned for its commitment to client care and industry leading security, you'll ensure every client feels supported from day one, and that any barriers to their success are proactively removed. This role offers a fixed term contract, for the duration of 6 months. THE OPPORTUNITY - Manage client onboarding and verification, including KYC document review and validation, as well as funding and general inquiries via email and live chat - Guide existing clients through document resubmission and re-verification during remediation initiatives - Identify and escalate potential risks or suspicious documentation to the appropriate teams - Address client questions on application status, account upgrades, and verification requirements with clear, timely communication - Assist clients with fiat funding and withdrawals, ensuring smooth, compliant transactions - Communicate relevant marketing initiatives and regional promotions in line with Kraken's guidelines - Maintain accurate client information and adhere to AML/CTF policies and QA/Risk Management frameworks - Collaborate cross-functionally, using client and operational feedback to continuously improve onboarding and support workflows WHAT YOU BRING - 2+ years of experience in a customer service or business support role where you have proven to be a pro at delivering a 5 star experience. This can be within retail, hospitality, or a customer service center - You must be willing to work shifts on a 24/7 rotating schedule, including evenings and weekends - Strong knowledge o

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